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Resolution Process


We hear your concerns

At GoCo, we are committed to work diligently to ensure our customers have the best customer experience possible. Your business is important to us, so we make sure to do everything we can to resolve your issues.

Situations may arise that are beyond the usual scope, and we’re happy to work together to find reasonable outcomes that will be a win-win. If you’ve been trying to resolve an issue that is still unresolved, please contact us. We will respond to you within 1 business day.

If, however, we cannot resolve your issue; you can contact the Commission for Complaints for Telecom-television Services (CCTS).

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit the agency’s website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.